FAQ
The following is a carefully thought-out and curated list of the questions that several customers have asked in the past. If you have a question for us, please go through our list before getting in touch. If you still can’t find the answers you’re looking for, please contact us directly and someone on the team will be happy to assist you.
HOW DO I PURCHASE A SAMPLE KIT?
The Oil or Fluid sample kit comprises everything required to take a sample, whether you buy a single sample kit or a 1,000 sample kits Custom sample kits can be tailor made to suit your needs. To order a sample kit call one of our team today or email us.
WHEN SHOULD I TAKE MY SAMPLE?
Samples should be taken on a regular basis so we can build up some accurate history and trends of your machine. By taking regular samples of all oil, coolant and fuel compartments it is possible to monitor all the major systems and avoid costly repairs and increase machine reliability and efficiency.
HOW LONG BEFORE I RECEIVE MY REPORT?
Sample turnaround time is under 48 hours and any urgent samples can be processed even faster. If a serious problem is uncovered our diagnosticians will contact you immediately by telephone, fax or e-mail.
HOW WILL I KNOW WHAT ACTION TO TAKE?
We deliver the results direct to you by email, containing a series of practical recommendations that help you to take preventative action early, or discuss with your qualified mechanic, before more serious and costly problems occur.
HOW CAN I TRUST THAT INFORMATION I RECEIVE IS ACCURATE?
Our service is capable of answering all your requirements. Analysis is performed in state of the art laboratory facilities by expertly trained staff. Our team of specialists will work to out standard analysis practice and procedures.
CAN I CONTACT THE LAB IF I NEED ADVICE?
Yes, please click the Ask A question Link below. If you have completed a sample, please add your lab reference number in the subject line. Please allow 48 Hours for a reply.
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